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Frequently Asked Questions

View NMC's Safety Protocols here

How do I register for a class?

Self-register for classes anytime 24/7 at nmc.augusoft.net, click 'Sign in' on the left menu. If this is your first time registering on this site, click 'Create New Student Profile' and build your account. Next, click Courses on the left menu to browse through our online catalog. When you find classes you want to take, add them to your shopping cart. When all classes are in the shopping cart, you can complete your registration via our secure website. 

For Marine Center classes, register online at nmc.augusoft.net. Phone, Fax, Mail-In, and In-Person registration is not available.
For EES classes, you may register at nmc.augusoft.net or by phone, in person, mail, or fax; view details here. 

How do I know if there is space in a class?

If a class is already filled, a waiting list button appears and you have the option of placing yourself on the waiting list. If a seat becomes available, we will contact you.

How do I know if a class meets in-person or via computer?

Each class listing includes the Instructional Method in the Schedule Information section.
Visit our Learning Formats page to learn more about our different Instructional Methods.

When do I pay for my class?

Payment is required at the time of registration. When you self-register, payment is by credit card only; we accept MasterCard, VISA, American Express, and Discover. If your registration is paid by your employer please contact either Extended Education at 231.995.1700 or ees@nmc.edu or the Marine Center at 231.995.2500 or marinecenter@nmc.edu. 

Is financial aid available for classes?

Partial financial assistance is available for many noncredit Extended Education classes.
To apply for financial assistance for an Adult Class, please download, print, complete and return the form here»
or contact NMC Extended Education to receive an application by mail.
Apply for assistance with classes for children here»
Email: ees@nmc.edu
Phone: (231) 995-1700

When should I register?

We encourage you to register as early as possible, as some classes fill very quickly. Classes lacking a sufficient number of registrations are canceled three business days prior to the class start date, but not less than 48 hours prior to the start date. If a class is already filled, add your name to the waiting list and we will contact you if a seat becomes available. NMC policy is that an adult must register minor students.

How will I know if I got into a class?

When you self-register, after completing your credit card payment, your registration is complete and you will receive a class confirmation and transaction receipt via email. If you register by phone or mail and you provide an email address, you will receive an email confirmation and transaction receipt once your registration is processed.

Can I register after a class has started?

Most classes allow late registration. Please call 231-995-1700 to inquire about late registration.

What if my child falls outside the age range for a certain class?

Prior approval must be given from the instructor as classes are designed for students within the age ranges that are published. 

What is your refund policy?

Refund policies vary according to class type. Please view details below:
If NMC cancels a class, you will receive a 100% refund. Refunds may take up to 14 days to process. If you must drop a class, your refund amount is determined by the date of the request.
Life Enrichment or Work & Career
To drop an Adult Life Enrichment or Work & Career class, call NMC Extended Education at (231) 995-1700, Monday through Friday, 8:30 a.m.-4:30 p.m. A 100% refund is guaranteed for most classes if a request is made at least 3 BUSINESS DAYS prior to the class start date.
If you are unable to attend a course and have missed the refund deadline, you may be eligible for a 50% credit toward another class. Call within one week of the start of the missed course.
Joint offerings (academic courses taken as noncredit) are subject to academic refund policies, call (231) 995-1700.
Learning Partner classes (both online and in person) are subject to the learning partner's refund policies, call (231) 995-1700.
Youth Programs
College For Kids (Face to Face classes)
Call NMC Extended Education at (231) 995-1700, Monday through Friday, 8:30 a.m.-4:30 p.m.
A 100% refund is given if a request is made at least 10 days prior to the class start date.
If you must drop a class 4 to 9 days prior to the class start date, you may be eligible for a 50% credit toward another College for Kids class. Classes dropped with 0–3 days notice are not eligible for refund or partial credit. Please DO notify our office if your child is unable to attend, as a courtesy to the instructor. In some cases, you may be able to substitute another child in the class. For authorization to do this, call (231) 995-1700 and provide all relevant information.
College For Kids (Black Rocket Livestream classes)
Black Rocket offers a 100% guarantee with their virtual learning experiences through the end of the last day of class. Please contact help@blackrocket.com to request a refund or if you have questions.
Marine Center
For Marine Center classes, call the Marine Center office at (231) 995-2500 during business hours or email us at marinecenter@nmc.edu for our refund policy. 

What if I cannot attend a course as planned?

We understand that plans change, so we strive to provide a generous refund policy.
If you need to withdraw from a class, please notify us of your request at least 3 business days before the class starts to be eligible for a refund. Include the student’s name and phone number, and the class name and date. 
For Extended Education classes, call (231) 995-1700 or email ees@nmc.edu
For Marine Center classes, email marinecenter@nmc.edu

What about inclement weather & other cancellations?

There are a variety of ways a lifelong learning class at Extended Educational Services (EES) may be canceled due to unfavorable weather. 
NMC may (this includes EES classes):

  • DELAY opening
  • CANCEL all classes
  • CLOSE EARLY
  • CANCEL AN INDIVIDUAL CLASS. 

In these events, NMC-EES staff or the instructor will email and/or call the affected students.
Online and Livestream classes are not usually affected by inclement weather. In the event of a cancellation of an Online or Livestream class, students will be notified via email.
You may call (231) 995-1718 anytime for weather-related cancellations of NMC lifelong learning classes. 

Sometimes we have to cancel classes with insufficient enrollment. You will be notified by email or telephone if your class is canceled, and a 100% refund will be issued. 

How do I use this website?

Browse our classes online:

Click Classes from the left menu. You may search by keywords contained in the class name or description. View class descriptions by clicking the class name.

Sign in:

With this new registration website, you must create a new student profile to register for a class. Creating a profile provides you with your own personal, password-protected account. Having an account will allow you to register online and track your class registrations. Click "sign-in" from the left menu, click the Create New Profile button and follow the prompts.

When building your profile, items marked with a red asterisk are required. We highly recommend using your email address as your login. If you do not have an email address, you may create a username of your choosing. The demographic information collected is optional and is used by the college strictly for planning and statistical purposes. Save your login and password for future reference. 

Once you create your student profile (and on subsequent visits after you sign in), you will see menu options that allow you to edit your profile, check your current registrations, and view your transactions and transcript. 

Register Online:

Browse through the class offerings, when you find a class you are interested in, click the “add to cart” button, continue shopping and when you are finished, from the shopping cart, click “check out.” Read and agree to the class refund policy, and click “check out” again. Complete your registration on our secure site with your credit card. You can print your transaction receipt and class confirmation for your records. In addition, you will receive a class confirmation and transaction receipt via email.

How do I print a receipt?

To print a receipt, sign in and select "My Transactions" from the left menu and locate the class. Under "Action", select "Print View" and print your receipt.

How do I print my transcript?

To print a transcript of classes you took after January 1, 2022, sign in and select "My Transcript" from the left menu. In the upper left corner, there is an export link, select the format you would like and print. For older classes or if you need an official transcript, please contact us.

How do I update my profile/contact information?

You may update your student profile at any time. After signing in, access the “My Profile” link to change any of the information. Click “Edit” at the bottom of the page. You may then edit any of the profile fields. When you are finished, scroll to the bottom of the page and click “Submit”.

When do I pay for my class?

Payment is required at the time of registration. When you self-register, payment is by credit card only; we accept MasterCard, VISA, American Express, and Discover. If your registration is paid by your employer please contact us at 231.995.2500 or marinecenter@nmc.edu. 

How do I know if there is space available?

If a class is already filled, a waiting list button appears and you have the option of placing yourself on the waiting list. If a seat becomes available, we will contact you.

Where is my class located?

The location of your class will be listed on your email confirmation. For details about NMC’s campuses, including maps, please visit nmc.edu/maps.

Helpful links to NMC policies:

Privacy Policy
Tobacco-Free Policy 
Non-Discrimination Policy 
Photo/Video Release Policy 

What if I have questions?

For Life Enrichment, Youth Programs, or Work and Career classes, contact us at:
(231) 995-1700
Toll-free (800) 748-0566, ext. 1700
Monday-Friday, 8:30 a.m.-4:30 p.m.
ees@nmc.edu

For Marine Center Programs, contact us at:
(231) 995-2500
Email marinecenter@nmc.edu and we will be happy to help. 
We love to hear your feedback! Send your comments and suggestions to ees@nmc.edu.